Hi, my name is
Muhammad Ali Husnain Nawab.
IT Support, Data & Client Specialist.
I'm a results-driven professional specializing in IT support, data analysis, and client management. I leverage technology to solve problems, derive actionable insights, and enhance user experiences. Currently pursuing a Bachelor of Science in Computer Science.
About Me
As a results-driven IT Support and Client Management professional, I have a strong foundation in helpdesk operations, troubleshooting, ticketing systems, and customer service. My expertise lies in transforming complex data into clear, actionable insights through advanced analysis, reporting, and dashboard creation using tools like Excel and Power BI.
My experience extends to student mentorship and educational outreach, where I've had the privilege of guiding and supporting fellow learners. Founding a digital marketing startup, Botlytics, honed my skills in client management, process improvement, and delivering solutions that drive efficiency and enhance user experience.
I am passionate about technology and its power to connect people and businesses. I thrive in dynamic environments where I can apply my skills to solve challenges and contribute to meaningful projects.
Work Experience
Sep 2025 - Present
Remote / Los Angeles
Client Management Specialist
Wright Resume & Connections
- Managed 50+ client accounts, achieving a 95% retention and satisfaction rate.
- Coordinated with 20+ partner organizations, boosting collaboration efficiency by 30%.
- Analyzed 10,000+ data points to create actionable reports and presentations.
- Oversaw website management, enhancing user engagement by 40%.
Mar 2025 - Present
Remote / California
Student Ambassador
University of the People
- Supported 150+ students, increasing enrollment and retention by 20%.
- Built and managed 3+ online student communities, improving collaboration by 40%.
- Organized 5+ outreach initiatives to raise program awareness.
Apr 2022 - Jul 2025
Pakistan
ICT Help Desk Agent / Service Desk Analyst
Travel to Dream Travel Agency
- Resolved 95% of IT support tickets within SLA, improving help desk efficiency by 30%.
- Supported 50+ staff and 200+ clients monthly with hardware, software, and network issues.
- Built a knowledge base that reduced recurring technical issues by 25%.
Jul 2023 - Present
Founder
Founder
Botlytics (Digital Marketing Startup)
- Launched and managed a social media & digital marketing agency serving clients across Europe and the Middle East.
- Developed content strategies and analytics-driven campaigns to boost client visibility.
- Provided website support and SEO optimization, improving client digital presence.
Core Competencies
Certifications
Google IT Support
Professional Certificate
Google Data Analytics
Professional Certificate
Google Project Management
Professional Certificate
Data Analysis Essentials
Professional Certificate
Bubble Basic Certificate
Professional Certificate
Digital Marketing
Professional Certificate
What's Next?
Get In Touch
I'm actively seeking new opportunities and would love to hear from you. Whether you have a question, a project idea, or just want to connect, feel free to reach out. I'll do my best to get back to you!
Say Hello